Payouts and refunds

Payouts

Because readers pay into your own Stripe account, Stripe sends the money to your bank on its usual schedule. Lanternbee never holds your money. Read more about payouts.

Under Store settings, Payments, Recent payouts lists each payout with its amount and whether it is on its way or paid. Payouts show from the day you connect Stripe.

Refund an order

1. Open the order in Orders and choose Refund.
2. Enter the amount. To refund particular books, fill in Refund particular items.
3. Tick Remove the refunded books from the reader’s library if the reader should lose access to them.
4. Choose Refund.

The money goes back through Stripe to the card the reader paid with. The order then shows as refunded or partly refunded.

Refunds you make in your Stripe Dashboard show up on the order too.

Your refund policy lives under Store settings, Legal pages. Every store starts with one written from a template. Read it and make it yours.

Disputes

If a reader asks their bank to reverse a payment, the order shows as Disputed. The order page lists the dispute with its reason, the date evidence is due and how it ended. Answer it in your Stripe Dashboard. Read more about chargebacks.

Your orders

Orders lists every order. Filter by status, search by order number or email, or pick a date range. Each order shows its books, discount code, shipping, tax and the total. Orders you bring over from Shopify are there too. See moving from Shopify.