Contact
Write to us. A person writes back.
Ask about your books, your Shopify store or how anything works. The quick answers may already be in the FAQ.
Message sent
Thank you. We’ll reply to the email address you gave us.
When we reply
We usually reply within two working days, to the email address you give in the form. A person reads every message, so there is no bot and no ticket number to keep track of. If your question needs a longer answer, we tell you when to expect it.
What helps us help you
Tell us what you were trying to do and what happened instead. If it is about your store, add its address. Moving from Shopify? Add your shop address and roughly how many books you sell, and we can tell you what will come across.
Looking for a quick answer?
The help centre walks through every part of your store step by step, and the FAQ covers plans, payments and moving. Tax questions by country are on VAT and sales tax on books.
Not open yet
We’re letting authors in from the waitlist, a few at a time. You can still write to us before then. Many authors ask about their own books first, and we are happy to answer.